Ecobank Plaza, 1st Floor Plot 4 Parliament Avenue, P.O. Box 8268 Kampala, Uganda
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Privacy Policy

Last Updated on 6th Jan 2020

If we make changes to this Privacy Policy, we will post an updated version on our website. Please review this policy from time to time. If you have any questions relating to the Privacy Policy or  our Terms of Use, please contact us at or contact KACYBER at the following address: Ecobank Plaza, 1st Floor Plot 4 Parliament Avenue, P.O. Box 8268, Kampala – Uganda


This “Privacy Policy” explains how we collect, use, disclose and safeguard your personal information and will be considered a binding agreement, and shall be referred to as the “Agreement” hereafter, being binding between you and KaCyber Technologies Ltd ( referred to hereafter as “KaCyber”, “we”, or “us” or “our” or the “Company” ) with regards to any use or activity or use in relation to your use of the KaCyber applications or any other technology platform be it a website or other, in total these would be referred to collectively as our “platform” or “application”.

The security of your personal information is of utmost importance, so we are committed to maintaining the confidentiality of all personal information you have provided to us and we take all reasonable precautions to protect your personal information from unauthorized use. We will also take efforts to comply with the applicable laws under which we process the information collected from you. By using and accessing this website, you accept the practices described under this policy.



KaCyber will protect your data as far as is reasonably possible but accepts no responsibility in loss or damage resulting from the breach or loss of data as no system is 100% secured.

Information collected may or may not be used to do the following and more (for a full list please contact KaCyber office): link passengers and drivers, track users, track trends, improve customer experience, communicate to the various parties and facilitate communication between them, send and allow the transmitting of messages, send notifications, reduce fraud, and ensure customer support and safety. Information may or may not be used for any other purpose at the company’s discretion alone.

KaCyber collects and stores certain information on users; the company does not knowingly collect information on anyone younger than 18. Updates and amendments may occur at any time so we encourage you to reread this privacy policy when they occur and notification thereof is given. Continuing to use the KaCyber platform confirms your acknowledgement of any updates, and your agreement with changes.

Privacy and Data Protection Statement

KACYBER’s business has been built on trust between us and our customers. To preserve the confidentiality of all information you provide to us, we commit to the following in relation to such information:

  • KACYBER will only collect the information that it believes to be relevant and required to understand the customer’s needs and to conduct KACYBER’s business.
  • KACYBER will use the information to provide customers with better customer services and products.
  • KACYBER may pass the information to other KACYBER affiliated companies or agents, as permitted by law.
  • KACYBER will not disclose the information to any external organisation unless KACYBER have customer consent or are required by law or have previously informed the customer.
  • KACYBER may be required, from time to time, to disclose the information to Governmental or judicial bodies or agencies or KACYBER’s regulators but KACYBER will only do so under proper authority.
  • KACYBER aims to keep the information up-to-date.
  • KACYBER maintain strict security systems designed to prevent unauthorised access to the information by anyone, including KACYBER staff.
  • All KACYBER affiliated companies, or KACYBER staff and all third parties with permitted access to the information are specifically required to observe KACYBER’s confidentiality obligations.

References above to ‘information’ shall be deemed to include personal data.

By maintaining our commitment to these principles, we will ensure that we respect the inherent trust that you place in KACYBER.

Your personal data may be disclosed or transferred worldwide to agents or third parties authorised to act on our behalf or other members of the KACYBER affiliated or to third parties including our subcontractors, for the purposes of: providing services to the company/organisation that you represent and/or for servicing and/or developing our relationship with that company/organisation or you, verifying your identity, preventing and detecting crime and complying with appropriate governmental and non-governmental regulators.

KaCyber may where it chooses to send you details and or marketing material related to the company and any element of our services, via email and or text.

Notifications are used by our app to better run the service, if you choose to disable these this may make your use of the service less efficient, and if this impedes your performance as a driver we may remove you from the QuickBus platform. If you do not allow the app to access your location we will be unable to include you in our service.

By accepting the Terms and Conditions (Our Terms of Service), you shall be treated as having consented to the disclosure, processing, storage and transfer of your personal data in the manner described above.

Collection of Personal Information

We collect information about you when you visit our website and use our services. When you provide us with information, you consent to the transfer and storage of information on our servers, which could be located in multiple places across the world. Types of information that we gather include:

  • What you provide to us such as: name, address, contact details, purchase information, billing information, email communication, product reviews and any other personal information disclosed when using our website and services
  • Automatic information – When you visit a website, enabling cookies on your browser allows us to collect information about you. This and other technical information collected is used to identify you and create a more personalized online experience. Cookies must be enabled to complete an order and view other features on our website.
  • Information from other third party sources

Use and Disclosure of Personal Information

Personal information that we collect from you will be used and disclosed only to provide products and services to you, or otherwise to carry out our business. Types of personal information we may use and disclose include:

  • Internally to provide a service to you
  • Communicating with you
  • Legal Purposes

There may be some circumstances where we will be legally required to share personal information.

  • Externally

We may share your information with third parties we engage with to perform services on our behalf. For example, sharing logistics information: fulfilling and delivering packages, receiving packages, enabling access to affiliated business websites etc. However, we will not sell or loan your information to third parties unless we ask for your permission upfront.

  • Data Retention

We will retain your information for as long as your account is active with us or as required to provide services to you. We will also retain data in compliance with our legal obligations.

We will ask for your consent before releasing information about you to third parties outside those stated above.

Security and Protection of your personal information

Our website is secured and encrypted using Secure Socket Layer (SSL) technology. Most of our servers are located in the Cloud, but we take the highest measures to protect your personal information in our facilities/infrastructure and protect your personal information from unauthorized access and use. While we use industry standard software to safeguard your personal information, we cannot guarantee complete security of your personal information. We also protect your personal information through the use of password controls that we ask you to keep confidential. We will never ask you for your password, and you may change it at any time under “My Account”.

Children and Privacy

Our websites do not target and are not intended to attract children under the age of 16. We do not knowingly solicit personal information from children under the age of 16 or send them requests for personal information. 

Information Sharing Between Users

When putting riders and drivers together, basic information from both parties will be shared, this includes but is not limited to, photos, names, and phone contact details. The locations of both parties will be shared with one another as well as social media and third party websites information where these websites allow it. Driver vehicle details may or may not be presented to the client. Furthermore, KaCyber can through links via API or other connection link your information or that related to the usage of KaCyber’s service with other partnering third parties. We cannot guarantee the privacy practices of any third party we link you with. KaCyber reserves the right to share your information with any third party where the company deems it necessary, this includes but is not limited to, local or national authorities, any other legal entity or any other party when QuickBus sees fit.

Third Party Sites

Our website contains links to other websites operated by other companies. We do not share your personal information with those websites (unless we have asked for your permission as stated above) and are not responsible for their privacy practices.

We encourage you to check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

Business Transitions

In the event that we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred. You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal information.


See Our Comprehensive Cookie Policy. 

Understanding how and why we use cookies

We use cookies on our official website ( and other sites owned by KACYBER, to create the most secure and effective website possible for site users. Among other things, cookies allow you to log on to our platforms, choose log in preferences, use tools on the website and provide relevant terms and conditions to ensure that you are only provided with products and services suitable to you. This Cookie Policy explains what cookies are, how we use them, and what benefits they bring.

As you may be aware, recent legislation in some countries requires websites to gain visitors’; consent to use certain cookies. We’re working to implement appropriate changes to our website as soon as possible.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other devices for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognize a user’s device. At KACYBER, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however, the term where used is intended is to include these alternate mechanisms.

More information about cookies can be found on

How cookies make our website easier to use

Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

How you can manage your cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other website, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

More about your privacy

To find out more about how KACYBER protects your privacy when using our website or other services, see our entire Privacy Policy (includes Privacy Policy and Data Protection Statement).

Frequently Asked Questions about Cookies

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to KACYBER products and services. You will never see advertising on our website from anyone other than KACYBER company, affiliates, and agents.

Can cookies pass on my personal information to others?

The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.

Can cookies allow others access to my computer’s hard drive?

The cookies we use cannot look into your computer, smartphone, or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

What has changed, and how does this affect me?

We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring. These changes will not affect the way in which you currently use our website.

Do I need to accept cookies?

The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than reading our Privacy Policy to understand these changes.

Do KACYBER Cookies contain my personal information?

Our cookies do not store personal information such as your name, address, telephone or email.

More information about cookies can be found on

List of our cookies

The following cookies are used on KACYBER

Essential cookies

These cookies are vital to us providing key features of our website, such as the ability to use online tools and save your favorite articles.

Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.

Tailored content cookies

These cookies allow us to display content relevant to you and your interests, based on the way you have used our website previously.

We use cookies to give you the best experience. Cookie Policy